Company Description
globalpay is a payment company that believes in financial and social inclusion for everyone, regardless of borders or social status. Our mission is to provide seamless, efficient, and secure payment solutions to help businesses grow and individuals thrive. We are located in Ikeja and are committed to providing exceptional customer service to our clients.
globalpay is a payment company that believes in financial and social inclusion for everyone, regardless of borders or social status. Our mission is to provide seamless, efficient, and secure payment solutions to help businesses grow and individuals thrive. We are located in Ikeja and are committed to providing exceptional customer service to our clients.
Role Description
This is a full-time on-site role for a Customer Service Manager. The Customer Service Manager will be responsible for managing customer support, ensuring customer satisfaction, and maintaining high levels of customer engagement. The role will involve overseeing a team of customer service representatives, analyzing customer feedback, and developing strategies to improve customer service.
Qualifications
- Customer Service Management and Customer Support skills
- Ability to analyze customer feedback and develop strategies to improve customer service
- Excellent analytical and communication skills
- Strong problem-solving abilities
- Ability to work efficiently in a fast-paced environment
- 5+ years of experience in customer service management
- Bachelor’s degree in Business Administration, Communications, or related field
Experience working in the payment industry or with financial technology is preferred.
I’m a tech-savvy professional with a passion for web development, digital marketing, and a proven track record of helping companies thrive through my diverse skill set.
