CredPal is a leading financial technology company that offers a comprehensive range of financial solutions, including credit cards and investment opportunities, to empower individuals, and they are hiring a collections officer, go through the details below to see if you fit in.
Requirements
- HND/Bachelor’s Degree in a related field is a plus.
- 1-2 years proven experience in collections, credit control, or a similar role.
- Strong interpersonal and communication skills for effective customer engagement.
- Empathy, patience and resilience when dealing with customers facing financial difficulties.
- Negotiation skills to establish reasonable repayment plans and agreements.
- Professionalism and integrity in handling sensitive customer information.
- Organizational skills to manage multiple accounts and prioritize tasks.
- Proficiency in using collections software and Microsoft Office applications.
- Continuous learning attitude to stay updated on industry trends and best practices.
- Analytical skills to assess accounts and recommend appropriate collection strategies.
- Attention to detail for accurate documentation of customer interactions and arrangements.
- Knowledge of debt collection laws, regulations, and ethical practices.
- Relevant training & certifications.
Job description
- Contact customers with overdue accounts to discuss outstanding payments and negotiate repayment terms
- Utilize effective communication to maintain customer relationships while seeking timely debt recovery.
- Empathetically assist customers in finding suitable solutions to resolve payment issues.
- Record and update customer interactions, payment arrangements, and account statuses accurately.
- Investigate customers’ repayment ability and assess the potential risk.
- Analyze accounts to determine appropriate collection strategies and escalate cases as necessary.
- Collaborate with internal teams to address customer inquiries and resolve disputes.
- Follow-up on agreed-upon repayment plans, monitoring progress and ensuring compliance.
- Adhere to industry regulations and ethical practices when dealing with debt collection.
- Prepare and present reports on collections activities, trends, and outcomes to management.
- Continuously improve collections processes and contribute to optimizing strategies.
- Handle sensitive customer information with confidentiality and professionalism.
- Stay updated on industry trends and best practices in debt recovery.
How to apply
Qualified candidates should please send CV to credpal.zohorecruit.com
Ayodelé is a Lagos-based journalist and the Content and Editorial Coordinator at Meiza. All around the megacity, I am steering diverse lifestyle magazine audiences with ingenious hacks and insights that spur fast, informed decisions in their busy lives.
