About the job
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
1.Deliver exceptional customer service, ensuring a high level of satisfaction among prospective students.
2. Actively engage in sales and cross-selling initiatives to convert potential leads into actual enrolments, meeting pipeline and final sales targets.
3. Provide comprehensive counseling to prospective students and their families, guiding them on study opportunities and program selection.
4. Offer information about various institutions, both in-person and over the phone, to help students make informed decisions.
5. Follow up on students’ applications, keeping them informed about offers and rejections from institutions.
6. Maintain accurate and timely updates of student applications on the Study Now Global database and team reporting scheme.
7. Focus on providing excellent after-sales service to cultivate a strong referral source from satisfied parents and students.
8. Organize and execute promotional activities at local institutions and Study Now offices to increase awareness and attract potential students.
9. Assist in organizing Study Now exhibitions and other educational events, ensuring smooth operations and effective representation.
10. Build and maintain strong relationships with students, their families, locals , Study Now institution clients, and visa offices.
11. Attend institutions during their visits to the Study Now office, ensuring their needs are met.
12. Actively participate in team meetings and training sessions to enhance skills and contribute to the overall success of the team.
13. Fulfill other duties as assigned by the Line Manager, contributing to the efficient functioning of the organization.
Qualifications
- Possess a minimum of 2 years of experience in overseas study consulting, specializing in UK, Canada, Australia, US or Europe.
2. Exhibit exceptional communication skills, with the ability to effectively explain concepts and cater to customer needs.
3.Demonstrate strong sales acumen and the capability to establish and nurture customer relationships.
4.Possess excellent English language proficiency, enabling effective communication and presentation delivery in English.
5.Thrive in high-pressure environments and demonstrate the ability to work towards and achieve targets.
6.Embrace business challenges, actively seek opportunities for improvement, and exhibit a positive attitude towards change.
7.Excel in collaborative teamwork, fostering a harmonious and productive team environment.
8.Display professionalism and efficiency in business communication, both in English and Vietnamese.
9.Hold at least a Bachelor’s Degree qualification
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