About Exquisite EscapeExquisite Escape is a leading travel and tours consulting company in Nigeria, known for providing seamless and personalized travel experiences. With a vast network of over 780 airlines, more than 5 million hotels, and numerous car rental locations across 290 nations, we are committed to delivering exceptional travel solutions to our clients.

Job SummaryExquisite Escape is seeking a highly experienced and strategic Chief Operations Officer (COO) to oversee the company’s day-to-day operations and drive the organization towards achieving its business goals. The COO will work closely with the CEO and other executives to ensure operational excellence, efficiency, and the successful implementation of the company’s growth strategies.

Key Responsibilities

• Operational Leadership: Oversee daily operations across all departments, ensuring that business processes are efficient, effective, and aligned with company objectives.
• Strategic Planning: Develop and implement operational strategies that align with Exquisite Escape’s business goals and long-term vision.
• Performance Management: Set performance goals for various departments, monitor progress, and implement corrective actions to ensure targets are met.
• Process Improvement: Identify opportunities for process optimization and implement changes to enhance productivity, reduce costs, and improve customer satisfaction.
• Budget Management: Manage the company’s operational budget, ensuring that resources are allocated effectively and expenditures are controlled.
• Team Leadership: Lead, mentor, and develop the operations team, fostering a culture of excellence, accountability, and continuous improvement.
• Risk Management: Identify operational risks and develop mitigation strategies to ensure business continuity and minimize disruptions.
• Vendor and Partner Management: Oversee relationships with key vendors, suppliers, and partners to ensure that services are delivered to the highest standards.
• Client Experience: Ensure that all client interactions and service delivery are of the highest quality, reinforcing Exquisite Escape’s reputation for exceptional customer service.
• Reporting: Provide regular reports to the CEO on operational performance, challenges, and opportunities, offering insights for strategic decision-making.

Preferred Candidate Profile

• Experience: Minimum of 10 years of experience in a senior operational role, preferably within the travel, hospitality, or related industries.
• Leadership Skills: Proven ability to lead and inspire a diverse team, with a focus on driving performance and achieving results.
• Strategic Mindset: Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.
• Operational Expertise: In-depth knowledge of business operations, process improvement, and performance management.
• Financial Acumen: Strong financial management skills, including budgeting, cost control, and financial reporting.
• Communication Skills: Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
• Client Focus: A strong commitment to delivering exceptional customer service and enhancing the client experience.
• Educational Background: Bachelor’s degree in Business Administration, Operations Management, or a related field; an MBA or equivalent advanced degree is preferred.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

How to ApplyAPPLY HERE