Job Descriptions

• Manage and nurture client relationships to maximize client satisfaction and loyalty.

• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.

• Understand clients’ business goals, needs, and challenges to provide tailored solutions and recommendations.

• Collaborate with internal teams to deliver exceptional service and exceed client expectations.

• Identify opportunities for upselling and cross-selling products or services to existing clients.

• Develop and implement strategies to retain and expand client accounts.

• Conduct regular business reviews with clients to assess satisfaction levels and identify areas for improvement.

• Monitor market trends and competitor activities to identify potential risks and opportunities.

Job Specifications

• Must have a minimum of 5-8 years client management experience and experience with tenancy management.

• Must have a BSc/ BA degree in Customer Relations or a relevant course.

• Must have relevant professional certifications.

• Should reside in Lagos or environs.

• Must look professional and presentable.

• Must speak eloquently.

• Proficiency in Microsoft Suite and other operational softwar