Primary Responsibilities
• Generate content for the CMT’s sections and pages in conjunction with the organisation’s Marketing and Communications team. This will be achieved by attending events organised or sponsored by the organisation for first-hand experience
• Liaise with key stakeholders, plan and distribute the organisation’s internal emails and e-newsletter via the CMT
• Liaise with the IT Department to update the staff directory on the CMT and manage sub-groups for email distribution
• Regularly upload internal and external updates including pictures, news, press releases and so on for events, campaigns and other initiatives, based on current happenings within the organisation
• Responsible for composing articles to be uploaded to the CMT
• Maintain a sound site navigation (information architecture) and manage the homepage to maintain a proper balance of content and tools
• Oversee authoring and proper use of online channels for official company updates • Lead projects to improve sections of the intranet or deliver new tools through the intranet
• Monitor staff-generated content for appropriateness in line with the core values of the organisation
• Monitor site analytics and report on key performance indicators (KPIs); track staff usage of the CMT and report on them at agreed intervals
• Liaise with the IT Department on technical questions of implementation and upgrades
• Manage common administrative tasks in the intranet software
• Work closely with the organisation’s Communications team and their key stakeholders to understand needs and involve them in planning and problem-solving
• Provide introductions and training to users of all different levels
• Responsible for processing finances related to the CMT content generation and administration
• Other assignments delegated by the organisation’s Communications team
Qualifications and skills
• Must have spent at least 2 years implementing or managing WordPress-based intranets; or websites. Knowledge of other software will be an added advantage
• Must be an HND degree holder at the minimum
• Must have a basic understanding of the components of common web technology (HTML, CSS, Javascript)
• Excellent verbal, written, interpersonal and communication skills
• Excellent organisational and project coordination skills • Good listening skills and a good collaborator
• Experienced in blog administration and management • Able to handle sensitive and confidential situations and information with diplomacy
• Highly experienced with Office applications, including word processing, Powerpoint spreadsheets, and presentation software • Highly experienced in photo editing tools
• Must be very conversant with common social media platforms
• High level of comfort with social software and other web-based technologies
• This person must have an eye for details, quality content, images and good stories
• This person must be a good learner who is smart and thoughtful and must have an extraordinary appetite for content and all things newsworthy.
