Role Description
This is a full-time on-site role for a Head of Operations at LLGM in Maryland, Lagos. The Head of Operations will oversee day-to-day operational tasks, manage teams, communicate effectively, and handle budgeting responsibilities.
The scope of work covers,
Business Development
- New Sales and Marketing initiatives
- Business expansion into new markets.
- Setting and achieving sales targets
- B2B Development
- Introduction of new products
Operations Management
- Develop and implement standard operating procedures and polices for each department
- Business Process Review
- Provide oversight for the production team
Human Resources
- Staff training
- Appraisal and performance management
Customer Service
- Attend to customer inquiries and complaints
- Manage customer data base
- Develop customer referral and loyalty system
- Conduct customer service survey quarterly
Qualifications
- Operations Management and Team Management skills
- Experience with startups
- Analytical Skills
- Strong Communication skills
- Budgeting experience
- Excellent organizational and problem-solving abilities
- Experience in a similar role within the career or professional development industry
- Bachelor’s degree in Business Administration or related field
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