Our client is seeking a Head of Operations, a senior leadership role responsible for overseeing the company’s day-to-day operational activities. The ideal candidate will ensure efficiency, scalability, and alignment with business objectives while driving operational excellence and sustainable growth.

Key Responsibilities

• Develop and implement operational strategies to enhance productivity, reduce costs, and improve service delivery.
• Align operational processes with company goals, ensuring scalability and long-term success.
• Monitor key performance indicators (KPIs) and operational metrics to assess performance and identify areas for improvement.
• Lead budgeting, forecasting, and resource allocation for operational functions.
• Identify inefficiencies in workflows and implement process improvements to enhance productivity.
• Standardize best practices across departments (e.g., supply chain, logistics, customer service, IT).
• Leverage technology and automation to streamline operations and reduce manual workloads.
• Ensure compliance with industry regulations, quality standards, and company policies.
• Oversee and mentor operations teams, fostering a culture of accountability, collaboration, and continuous improvement.
• Set performance goals, conduct evaluations, and provide coaching to enhance team effectiveness.
• Collaborate with HR on talent acquisition, training, and retention strategies.
• Work closely with senior leadership (CEO, CFO, CTO) to align operations with business strategy.
• Partner with Sales, Marketing, Finance, and IT to ensure seamless execution of business initiatives.
• Manage vendor, supplier, and third-party relationships to optimize service delivery and cost efficiency.
• Proactively identify operational risks and develop mitigation strategies.
• Address bottlenecks, resolve conflicts, and implement crisis management protocols when necessary.
• Ensure business continuity through disaster recovery and contingency planning.

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).
• 7+ years of experience in operations management, with at least 5 years in a leadership role.
• Proven track record of optimizing processes, reducing costs, and driving operational efficiency.
• Experience in [industry-specific, e.g., manufacturing, tech, healthcare, logistics] is a plus.

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