PWAN PRO is looking for a candidate to fill the following vacancy of CUSTOMER SERVICE SPECIALIST. The candidate will;

Responsibilities

• Handling Inquiries: Responding to client inquiries and resolving issues in a timely and professional manner over the phone, email, or chat.
• Providing Information: Providing product or service information, solving issues, and advising customers on how to use products successfully.
• Resolving concerns: Responding to consumer concerns, investigating difficulties, and determining satisfactory solutions.
• Processing Orders and Returns: Helping clients place orders, execute returns or exchanges, and track shipments.
• Maintaining Records: Accurately recording customer contacts, transactions, complaints, and resolutions in the company’s CRM system.
• Following Up: Contacting clients to check that issues are rectified and that they are satisfied with the solution offered.

Qualifications

• Must be a graduate with B.sc and have completed NYSC
• Excellent communication and writing skills
• Must be conversant with using Microsoft packages, word, excel, power point e.t.c
• 0-2 years working experience
• Ability to remain calm and work under pressure.
• Must be living on the island

To apply, kindly send cover letter and detailed CV to eugeneokundaye@gmail.com