Job Summary
We are looking for a talented IT Manager to join our team on a hybrid basis. This role is ideal for a tech-savvy individual who thrives in a dynamic environment and is passionate about using technology to drive business outcomes. You will oversee all IT-related functions, including system maintenance, website optimization, cybersecurity, and supporting our e-commerce and CRM platforms. This role involves strategic planning and technical hands-on work to ensure our technology infrastructure aligns with our business goals.
Key Responsibilities
- IT Infrastructure & Maintenance
- Oversee and maintain all IT systems and hardware.
- Conduct regular system audits and software updates.
- Troubleshoot and resolve IT-related issues promptly.
- Website Management & Digital Optimization
- Oversee website functionality, including mobile responsiveness, UX, and SEO.
- Work with the marketing team to implement website improvements and create engaging content layouts.
- Monitor website analytics, identifying areas to optimize for enhanced user engagement and lead conversion.
- Cybersecurity & Data Protection
- Ensure that all IT systems are secure, implementing and maintaining cybersecurity protocols.
- Conduct regular cybersecurity audits, including vulnerability assessments and data backups.
- Train staff on data protection practices and enforce best practices across the team.
- E-Commerce & CRM Support
- Manage the integration of e-commerce systems with CRM platforms.
- Optimize online booking systems and client databases.
- Analyze e-commerce and CRM data to provide actionable insights.
- Technology Strategy & Development
- Collaborate with the leadership team to develop and implement a forward-thinking IT strategy.
- Recommend technology solutions and innovations that can drive operational efficiency and competitive advantage.
- Support digital marketing initiatives, such as social media campaigns and email marketing.
Qualifications & Experience
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3-5 years of experience in IT management or a similar role.
- Proven experience with website management, e-commerce platforms, and CRM systems.
- Strong knowledge of cybersecurity best practices and data protection regulations.
- Familiarity with SEO, UX, and digital marketing concepts is an advantage.
Skills & Competencies
- Technical Proficiency: Strong technical skills in IT infrastructure, software management, and cybersecurity.
- Problem-Solving: Ability to diagnose, troubleshoot, and resolve IT issues effectively and promptly.
- Project Management: Skilled in prioritizing tasks, managing time effectively, and working independently.
- Communication: Excellent written and verbal communication skills to convey technical information to non-technical staff.
- Analytical Thinking: Ability to analyze data from e-commerce, CRM, and website analytics for strategic decision-making.
- Adaptability: Comfortable working in a hybrid role, balancing on-site responsibilities with remote work.
Role Requirements
- Hybrid role: On-site once a week, with remote work for other days.
- Ability to respond to IT emergencies and provide technical support as needed.
- Maintain flexible hours for occasional after-hours support.
Benefits
- Competitive monthly net salary of ₦150,000 – ₦180,000.
- Opportunity to work with a growing brand and contribute to the evolution of Hikky’s Hair’s digital and IT systems.
- Supportive, collaborative work environment with a focus on continuous learning and development.
