Key Responsibilities
General
- Play a key role in managing and maintaining IT systems and network infrastructure to support business operations.
- Work closely with the IT Manager and other departments to ensure smooth system and network functionality.
- Support the optimization of IT and network activities to ensure best practices are implemented for efficiency.
- Assist in training and mentoring new employees on IT systems, network security, and best practices.
IT Infrastructure & System Administration
- Install, configure, and maintain IT hardware, software, and networks.
- Manage server configurations, data backups, and system security.
- Ensure proper functioning of IT equipment, including computers, printers, routers, and other peripherals.
- Monitor network performance and troubleshoot any issues to minimize downtime.
- Implement cybersecurity measures to protect company data, IT systems, and network infrastructure.
Network Support & Management
- Set up and maintain LAN/WAN infrastructure, including routers, switches, firewalls, and VPN connections.
- Monitor network security, troubleshoot connectivity issues, and optimize performance.
- Ensure secure and reliable internet and intranet connections for employees.
- Perform regular network assessments, upgrades, and maintenance.
- Collaborate with service providers and vendors for network-related troubleshooting and improvements.
Technical Support & Troubleshooting
- Provide technical support to employees, resolving IT and network-related issues promptly.
- Respond to and resolve help desk requests, ensuring minimal disruption to operations.
- Maintain up-to-date documentation of IT assets, network configurations, and troubleshooting procedures.
Software & Database Management
- Ensure proper installation and maintenance of business-critical software and applications.
- Assist in database management, ensuring data integrity and accessibility.
- Collaborate with external vendors for software procurement and maintenance.
Security & Compliance
- Enforce IT and network security policies, ensuring compliance with company standards.
- Conduct periodic system and network audits, risk assessments, and vulnerability testing.
- Educate employees on best practices for data security, IT usage, and network protection.
Qualifications
Qualifications & Experience
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in IT administration, system management, or a similar role.
- Strong knowledge of network administration, IT security, and troubleshooting methodologies.
- Experience with cloud computing, server management, and database administration is a plus.
- Proficiency in Windows, Linux, and other operating systems.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent problem-solving skills and attention to detail.
I’m a tech-savvy professional with a passion for web development, digital marketing, and a proven track record of helping companies thrive through my diverse skill set.
