• Provide technical support to end users of DCP’s IT network infrastructure at the plants
• Implement approved frameworks and mechanisms for maximizing network performance and reducing network associated risks
• Liaise with the Plant IT Coordinator to implement network control frameworks at DCP plants to ensure the integrity of DCP’s network
• Serve as a technical resource and first-level escalation point at DCP plants for complex network related issues
• Provide server, IP network and IP Private Branch Exchange (IP PBX) support at DCP plants
• Suggest strategies for managing anticipated downtimes to reduce the impact on business operations
• Undertake routine preventive measures and implement, maintain and monitor network security
• Install, upgrade and configure network printers, directory structures, user access, security software and file services
• Ensure regular update of the configuration management system
• Oversee the setup of user accounts, permissions, passwords, and allocation of network resources
• Monitor network usage at plants and ensure user compliance with approved guidelines
• Monitor the maintenance and update of the configuration management system to track configuration management items (i.e., hardware, software, and network)
• Ensure integrity of LAN/ WAN security at the plant, in liaison with the Group LAN/ WAN Support Engineer
• Perform LAN/ WAN support functions down to the last line of support, before escalating to third-party service providers/ vendors
• Perform any other duties as may be assigned by the Plant IT Coordinator

Requirements

Education and Work Experience

• Bachelor’s degree or its equivalent in Computer Science, Computer Engineering or a related discipline

Skills And Behaviours

• Good working knowledge of IT networking solutions
• Working knowledge of Cisco routers and switches
• Working knowledge of network management and security systems
• Working knowledge of remote access solution and proxies
• Good knowledge of TCP/IP protocol
• Good problem solving and analytical skills
• Good interpersonal and communication skills
• Good organisational skills

Benefits

• Private Health Insurance
• Paid Time Off
• Training and Development