Overview:
We are seeking a highly motivated and experienced General Manager to oversee the operations of our Upside Down House attraction. The General Manager will be responsible for ensuring the successful management of all aspects of the Upside Down House, including operations, guest experience, staff management, and revenue generation.
Responsibilities:
1. Operations Management:
– Oversee day-to-day operations of the Upside Down House attraction, ensuring smooth functioning and adherence to safety protocols.
– Manage ticketing, scheduling, and visitor flow to optimize guest experience.
– Coordinate with maintenance staff to ensure the facility is well-maintained and in optimal condition.
2. Guest Experience:
– Ensure an exceptional guest experience by maintaining high standards of cleanliness, safety, and customer service.
– Implement strategies to enhance visitor engagement and satisfaction.
– Address guest inquiries, feedback, and complaints in a timely and professional manner.
3. Staff Management:
– Foster a positive and collaborative work environment, promoting teamwork and employee development.
– Conduct regular performance evaluations and provide constructive feedback to staff members.
4. Financial Management:
– Develop and implement strategies to drive revenue and achieve financial targets.
– Monitor expenses, budgets, and financial performance, identifying areas for improvement and cost-saving opportunities.
– Prepare and present regular reports on financial performance and operational metrics to senior management.
5. Marketing and Promotion:
– Collaborate with the marketing team to develop promotional campaigns and marketing initiatives to attract visitors and increase attendance.
– Establish partnerships with local businesses, schools, and community organizations to promote the Upside Down House.
Qualifications:
– Bachelor’s degree in Business Administration, Hospitality Management, or a related field. Master’s degree preferred.
– Minimum of 5 years of experience in a managerial role within the hospitality, tourism, or attractions industry.
– Strong leadership abilities with proven experience in staff management and team building.
– Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
– Demonstrated ability to develop and execute strategic plans, achieve financial targets, and drive business growth.
– Knowledge of safety regulations and best practices in the attractions industry.
– Flexibility to work weekends, holidays, and evenings as needed.
Application Process:
Interested candidates are encouraged to send their resume and a cover letter to: recruitment@landmarkafrica.com.
