Job Summary

We are seeking a proactive and detail-oriented Operations Manager with strong technical skills and a FinTech experience to lead and streamline our day-to-day operations. This individual will serve as the key liaison between staff and management, ensuring smooth communication, transparency, and alignment of company objectives. The ideal candidate will possess a blend of operational leadership, people management, and tech-savvy capabilities to drive performance, efficiency, and reporting across the organization.

Key Responsibilities

Operations & Process Management:

• ●  Oversee and supervise daily operations, ensuring smooth workflows across departments
• ●  Develop and implement efficient processes to improve productivity and reduce operational

  bottlenecks.

• ●  Coordinate with internal teams to ensure projects are completed on time and within budget.
• ●  Generate and monitor KPIs and generate regular employee performance reports to

  support decision-making.

• ●  Develop and enforce internal processes, SOPs, and workflows to enhance performance and

  accountability.

• ●  Lead the planning and execution of operational activities to ensure organizational

  efficiency.

• ●  Ensure operational activities align with legal, regulatory, and internal compliance

  requirements.

• ●  Identify risks across operational functions and implement effective mitigation strategies.

  Technology & System Optimization:

• ●  Manage and optimize operational tools and platforms such as CRMs, ERPs, or workflow management systems.
• ●  Work closely with technical teams to automate routine tasks and improve digital infrastructure.
• ●  Train team members on the use of digital tools and systems to enhance productivity.
• ●  Familiarity with API integrations, SaaS platforms, or basic coding knowledge is an

  advantage.

• ●  Knowledge of how the product/Tech team works and ability to work with them.

Liaison Between Staff and Management:

• ●  Act as the bridge between the workforce and executive leadership, ensuring concerns, updates, and ideas flow effectively.
• ●  Communicate management decisions clearly to staff and relay feedback or operational concerns from employees to leadership.
• ●  Facilitate a positive, performance-oriented workplace culture by promoting collaboration and transparency.

  Workforce Reporting & Performance Monitoring:

• ●  Create and present regular, detailed reports on workforce operations, including staffing levels, team productivity, and task completion.
• ●  Analyze workforce metrics to identify patterns, gaps, and opportunities for improvement
• ●  Bring innovative ideas to improve the workforce, recommend actionable solutions based

  on operational data and workforce performance trends

• ●  Maintain dashboards and manage email collaboration with clients

  Requirements

• ●  Bachelor’s degree in Business Administration, Operations Management, Engineering, Computer Science, or related field
• ●  Must have worked as an Operations Manager in a FinTech Industry.
• ●  Minimum 3–5 years of experience in operations or a similar managerial role
• ●  Excellent communication and interpersonal skills, with proven experience managing cross-

  functional teams

• ●  Certifications in Project Management (PMP), Lean, or Six Sigma
• ●  Strong technical proficiency with tools like Excel/Google Sheets, CRMs, databases, and

  project management software (e.g., Asana, Trello, Notion)

• ●  Strong analytical and problem-solving skills
• ●  Exceptional ability to prepare and present reports to management and stakeholders

  Interested and qualified candidates should send their application to: HR@sharperly.com