About the job
Roles and Responsibilities
Client Relationship Management:
Ensuring existing clients are satisfied as well as gaining and using feedback
Effective governance and quality assurance of standard processes.
Maintain and managing existing clients companies or individuals
Researching industry trends and providing advice to Directors about client strategy or new sales opportunities
Acting as a point of contact for complaints and escalating issues as appropriate
Ensuring that the terms of a contract are adhered to by both the company and clients.
Problem Solving and Conflict Resolution:
Manage and mitigate complaints from clients, while also providing a safe, disciplined and decent environment for staff
Ensure that the clients is served, by maintaining effective safeguards in line with public protection.
Identify, manage and mitigate, and review potential risks (operational, financial, reputational, compliance, and knowledge and people); and contribute to, support and develop the management of the guard’s risk management framework and process.
Operational Planning and Execution:
Understanding and helping to meet the targets and aims of the client.
Deliver the agreed performance and contractual targets on time and within budget, and use the contract change process to identify and resource new work.
Responsible for the performance tool and contractual performance indicators delivery.
To create an environment that supports a rehabilitative culture through effective team working with senior leader colleagues.
Management and Leadership:
To be an innovative and strategic member of the senior leadership team.
Engage effective personal and functional communication, internally and externally, to deliver your accountabilities and to promote the company as provider of choice.
Promote the strict guarding concept through full compliance with relevant legislation, policies, decisions, and standards, particularly with regard to protection of lives and property, and equality and inclusion.
Financial Management:
Action the agreed functional elements of the business plan on time and within budget.
To chair / co-chair relevant meetings while also giving presentations to clients about products or services when necessary.
Conduct investigations, disciplinaries, grievance hearings and appeals in accordance with company policies and procedures
Quality Control and Training:
To monitor, review and oversee implementation of the security procedures and processes.
Effective and timely analysis of data to inform learning and continuous improvement.
Lead, deploy, develop, and engage staff efficiently and effectively to meet the functions’ work and skills’ requirements, and to contribute to guarding succession planning process.
Review and develop strategy and functional policies and procedures to deliver continuous improvement within the contractual and financial frameworks; and contribute to, support and develop those of the prison as a whole.
Continually ensure review the skills and competencies of the team, addressing issues proactively.
Qualifications and Requirements
Bachelor’s Degree in Business Management, or a related field (Master’s degree is strongly desired).
Substantial experience in the Client relations and customer service is crucial. Candidates should typically have at least 10-15 years of relevant experience, with a proven track record of progressively responsible roles.
Experience in roles such as Head Operations, Client relations, Customer services etc
Security certification is an added advantage
Strong attention to detail and accuracy.
Excellent analytical and problem-solving skills.
Effective communication and interpersonal abilities.
Ability to work independently and as part of a team.
Organizational and time management skills.
How to Apply
Interested and qualified candidates should send their Resume / CV to: careers@bemilnigeria.com using the Job Title as the subject of the email.
I’m a tech-savvy professional with a passion for web development, digital marketing, and a proven track record of helping companies thrive through my diverse skill set.
