Company Description
Listed Hosting is a global web hosting company based in Ikeja, providing Managed Shared Hosting, Reseller, Dedicated VPS Cloud, and Domain Name Hosting services. We offer lightning-fast hosting speeds, user-friendly systems, and developer friendly customer care, with servers spread across 5 countries to better serve our consumers. We provide every service that other providers could charge extra for, such as free migrations, SSL certificates, custom nameservers, backups, and more.
Role Description
This is a full-time on-site role as a Technical Support Engineer at Listed Hosting’s Ikeja office. The Technical Support Engineer will provide technical support, troubleshooting, and developer friendly customer service to resolve hosting-related issues.
We are seeking a dynamic and tech-savvy individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service through live chat, phone calls, and email support. The ideal candidate should be well-versed in handling customer inquiries, troubleshooting technical issues, and possess basic development skills in cPanel, WordPress, HTML, CSS and more.
Responsibilities
- Engage with customers in real-time through live chat and phone calls to address their queries, concerns, and technical issues.
- Provide timely and accurate information to customers, ensuring a positive and efficient support experience
- Respond to customer emails promptly, offering clear and concise solutions to their problems.
- Maintain a professional and friendly tone in written communication.
- Utilize your technical expertise to troubleshoot and resolve customer issues related to WordPress, HTML, and CSS.
- Collaborate with the development team for more complex technical problems.
- Assist customers in understanding and utilizing our products/services effectively.
- Provide basic guidance on WordPress, HTML, and CSS when necessary.
- Document and track customer interactions, issues, and resolutions.
- Contribute to the development of a knowledge base for common customer queries.
- Comfortable using various communication and support tools.
- Quick learner who can adapt to new technologies and tools.
- Strong problem-solving skills with the ability to think on your feet.
- Proactive in identifying and addressing potential issues.
- Willingness to work in shifts, including evenings and weekends if required.
- Ability to collaborate effectively with other team members and departments.
- Willingness to escalate issues to higher-level support or development teams when necessary.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Patience and ability to handle challenging customer interactions.
- Excellent communication skills, both written and verbal.
- Ability to empathize with customers and provide solutions in a positive manner.
Qualifications
- Technical Support and Troubleshooting skills
- Strong Analytical Skills
- Outstanding Customer Support and Customer Service skills
- Excellent Problem-Solving skills
- Experience working with web hosting technologies and platforms
- Experience with Linux/Unix environments, Database Management, and DNS Management
- Ability to communicate effectively with clients and team members, both verbally and in writing
- Attention to detail and the ability to manage multiple tasks simultaneously
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Experience with WordPress design & Development, HTML, CSS, cPanel
I’m a tech-savvy professional with a passion for web development, digital marketing, and a proven track record of helping companies thrive through my diverse skill set.
