Connekt Broadband by Tech4mation Limited is a leading internet service provider based in Lagos, Nigeria. We specialise in delivering reliable and high-speed internet services to retail customers and enterprises through radio and fibre technologies. Our mission is to connect people and businesses with fast and seamless internet solutions that enable them to thrive in the digital world. We are dedicated to providing exceptional customer service and staying at the forefront of technological advancements in the industry.

We are seeking a highly skilled and motivated Account Manager to join our dynamic team. The Account Manager will play a pivotal role in driving customer acquisition, retention, and revenue growth for Connekt Broadband. This position offers the opportunity to work in a fast-paced, innovative environment and make a significant impact on the company’s sales performance.

Responsibilities

• Develop and execute comprehensive sales strategies to achieve revenue targets and expand the customer base.
• Identify and source potential customers through various channels, including digital platforms like Mailchimp, Apollo, LinkedIn, and other industry-specific platforms.
• Manage the entire sales funnel, from prospecting to closing deals, ensuring a smooth and efficient customer journey.
• Build and nurture relationships with prospects and existing customers through regular communication and follow-ups, including in-person and virtual meetings.
• Conduct thorough needs analysis for enterprise customers and create tailored proposals that align with their requirements and objectives.
• Collaborate with cross-functional teams, including marketing, operations, and technical teams, to ensure seamless service provision and customer satisfaction.
• Leverage the use of artificial intelligence and sales software to manage the sales funnel, track leads, monitor progress, and generate accurate sales reports.
• Stay up-to-date with industry trends, competitors, and market dynamics to identify new opportunities and adapt sales strategies accordingly.
• Provide regular sales forecasts, performance updates, and recommendations to the senior management team.
• Develop and maintain a deep understanding of Connekt Broadband Limited’s products, services, and value propositions to effectively communicate them to customers.
• Stay informed about industry regulations and compliance requirements related to sales activities and ensure adherence.
• Continuously develop and enhance sales skills and knowledge through training, workshops, and self-study.

Qualifications

• Bachelor’s degree in business administration, marketing, or a related field. MBA or relevant certifications are a plus.
• Proven work experience as a Sales or Account Manager or similar role, preferably in the telecommunications or internet service provider industry, with a track record of achieving sales targets and driving revenue growth.
• Strong understanding of sales processes, customer acquisition strategies, and pipeline management.
• Proficiency in leveraging digital channels, including Mailchimp, Apollo, LinkedIn, and other relevant platforms, to source and engage with prospects.
• Excellent interpersonal and communication skills, with the ability to build rapport, negotiate effectively, and deliver persuasive presentations.
• Experience in creating customised proposals for enterprise customers, addressing their specific needs and requirements.
• Familiarity with sales software and CRM systems to manage leads, track progress, and generate reports. Knowledge of artificial intelligence tools for sales optimisation is highly desirable.
• Strong analytical and problem-solving skills to identify customer pain points, propose appropriate solutions, and overcome objections.
• Proactive and self-motivated with the ability to work independently and collaboratively in a team-oriented environment.
• Results-oriented mindset with a focus on delivering exceptional customer experiences and achieving sales targets.
• Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines in a fast-paced sales environment.
• Knowledge of the telecommunications industry, market trends, and competitive landscape.
• Ability to adapt to changing market conditions and adjust sales strategies accordingly.
• Fluency in English and excellent written and verbal communication skills.
• Willingness to travel as needed for in-person meetings with prospects and customers.

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