Job Summary

We are looking for an experienced E-Commerce Manager to lead and scale our online sales strategy across owned platforms (Shopify, WooCommerce) and third-party marketplaces (e.g., Jumia, Konga). The ideal candidate will have a deep understanding of digital merchandising, online customer behavior, performance marketing, and e-commerce operations preferably in the smartphone accessories or electronics space.

Key Responsibilities

Online Strategy & Sales Management

• Develop and execute an end-to-end e-commerce growth strategy for D2C and marketplace platforms
• Set and manage e-commerce sales targets, product pricing, and promotional calendars
• Optimize product listings, descriptions, SEO, and conversion rates on all platforms
• Monitor and manage stock availability for all online channels in collaboration with inventory team

Platform Operations

• Manage daily operations of online stores including order processing, returns, and customer queries
• Ensure seamless integration with payment gateways, delivery partners, and customer service tools
• Track and report performance metrics: traffic, conversion, AOV, CAC, ROAS, etc.

Marketing & Campaign Execution

• Plan and execute digital marketing campaigns across paid search, display, email, and social media
• Coordinate with the creative and product teams to develop e-commerce content and visuals
• Leverage data and customer behavior insights to inform personalization and retention strategies

Partnerships & Channel Expansion

• Maintain strong relationships with marketplace account managers (Jumia, Konga, etc.)
• Identify and onboard new online sales channels and fulfillment partners
• Drive affiliate and influencer collaborations to boost product visibility and engagement

Required Qualifications

• Bachelor’s degree in marketing, Business, Digital Commerce, or related field
• Minimum 4–5 years of experience managing e-commerce platforms, ideally in the electronics or smartphone accessory industry
• Strong understanding of CMS platforms (Shopify, WooCommerce), and marketplaces (Jumia, Konga, Amazon)
• Proficiency in performance analytics tools (Google Analytics, Facebook Ads Manager, etc.)
• Experience with product feeds, catalog management, and digital merchandising
• Hands-on knowledge of SEO, SEM, and customer journey mapping
• Excellent leadership, project management, and communication skills

Preferred Skills

• Experience with logistics, order fulfillment, and last-mile delivery coordination
• Working knowledge of CRM tools
• Ability to lead and manage cross-functional teams (marketing, tech, operations)
• Strong commercial acumen with the ability to drive results under pressure
• Cart abandonment and customer retention rates

Apply now by sending your CV to jobs@wtg.ng