Overview
We’re seeking fresh graduates of IT-related courses (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.) who would love to grow their career in a customer-oriented, multilingual Technical Support organization. You will work on behalf of our client to resolve complex customer cases and software issues. In this role, you’ll collaborate with colleagues to continuously improve and deliver exceptional customer service.
Driving exceptional outcomes with purpose-built solutions.
Tek Experts is a tech services and support company focused on delivering specialized and unique solutions for clients. We’re problem solvers, engagers, and creative thinkers who always strive to help our customers succeed. Our agile, relationship-based support helps the largest, most innovative enterprises thrive. If you crave problem-solving, finding improvement in process, learning, and working within a diverse global team, you’re the fit we’re looking for. Join our global team of experts and grow your IT career with us.
Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
Tek Experts is part of TeKnowledge – where innovation meets purpose. We’re transforming the tech landscape globally, delivering advanced technology services, cybersecurity expertise, and unmatched technical skilling, tailored to the unique landscapes of public and private sectors.
Responsibilities
This role will:
- Be trained and purposed to support a particular technology based on individual strengths.
- Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
- Apply technical knowledge relevant to the solution using technical documentation and guidance from team members, technical leads, and subject matter experts to research and identify appropriate remediation steps.
- Escalate complex or atypical cases to higher-level technical support as needed.
Qualifications
In this role:
- Recent graduation in Information Technology is required – related degrees only (Computer Science, Computer Engineering, Information Technology, ICT, System Engineering, etc.)
- Must have completed the compulsory 1-year NYSC or have an exemption certificate.
- No years of post-NYSC experience are required.
- Internship experience in Information Technology pre- or post-graduation is an advantage.
- Proficiency in both written and spoken English is required.
- Passion for technology and learning is required.
I’m a tech-savvy professional with a passion for web development, digital marketing, and a proven track record of helping companies thrive through my diverse skill set.
