Requirements
- A degree in a scientific discipline such as Physics, Statistics, Engineering, Computer Science, or Mathematics is preferred.
- A minimum of 3 years of professional experience working with CX outside of an academic and internship setting, in blue chip companies or tech.
- A deep understanding of quantitative and qualitative research and analytical techniques to conduct customer values.
- Ability to execute complex analysis and synthesize it into a storyline to evangelize, influence, and drive action across the organization.
- Analytical and problem-solving skills.
Job description
- Design, build, implement, and own comprehensive research on consumer satisfaction, retention, engagement, churn, and competitor overlapping (NPS score and Share of Wallet) across multiple markets.
- Create well-structured and visually compelling reports, presentations, and dashboards to communicate findings and recommendations to stakeholders quarterly.
- Subject matter expert for Net Promoter Score and Share of Wallet including planning and design of questionnaires, program execution, data infrastructure, and systems.
How to apply
Qualified candidates should fill out the form in the link below:
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Ayodelé is a Lagos-based journalist and the Content and Editorial Coordinator at Meiza. All around the megacity, I am steering diverse lifestyle magazine audiences with ingenious hacks and insights that spur fast, informed decisions in their busy lives.
