As Relationship Manager, you’re responsible for forming and maintaining connections with business clients to drive sales. Your duties include meeting with clients in-person to discuss new products or services, resolving client issues with their employer’s products or services to preserve relationships and communicating with other departments about maximizing client experiences.

Responsibilities
Ensuring customers’ priorities for new or changed products and services, in alignment with desired business outcomes, are effectively established and articulated.

Ensuring conflicting stakeholder requirements are mediated appropriately.

Handling stakeholders’ complaints and escalations well through a sympathetic (yet formal) process.

Tracking customer and technology trends that could impact customer perception and service provision.

Skills and experience needed are:
Business relationship management straddles both the IT and business world, so anyone handling this role should be reasonably fluent in both. This role is best undertaken by a senior level staff who has experience in working in front facing and support roles from both business and technology worlds. As a result, the set of competences required are mostly soft skills in nature.

Requirements:
First Degree in Accounting or any other related course with minimum of 2 years experience.